There are no charges for cancelling a trip upto 24hours in advance.
All bookings cancelled less than 24hours before a pickup shall be subject to a cancellation charge.
2. Do you provide A/C (Air conditioned) cars?
We provide only A/C cars.. The only exception is for trips to hilly areas where the A/C needs to be turned off for driving in hilly region to prevent overload on the car engine.
3. Do you provide multiple pickups or drops?
Sure, we can arrange multiple pickups or drops for your itinerary. Please let us know about all the details of your itinerary and we can make the arrangements.
Please be aware that you will get billed Rs.150/- for every additional pickup, drop address and waypoints added to your itinerary. In addition you will be responsible for the additional kms driven beyond the included kms on your trip.
4. Do you provide non AC cabs?
Sorry, we do not provide non AC cabs.
5. Do you provide self drive cars?
Sorry, we do not provide self-drive cars.
Our driver drives up to your doorstep with the vehicle and drives you around during your entire journey.
6. How and when do I get the driver and cab details ?
We normally send you cab and driver information at least 4 hours before a pickup.
This information is sent to you via email and/or SMS. When creating your booking you have the option to select to receive this information by email, SMS or both.
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7. How do I get confirmation about our booking?
As soon as you create a booking with us, you will receiving the booking confirmation via email and/or SMS.
8. My driver overcharged me during the trip... How can you help me?
Please send us full details of your experience by email at marketing@yacab.in
Mention your booking ID & Contact No.and whatever details you have so we can gain full context of the matter.
Our Customer advocacy team will get involved and help address the situation expediently.
9. What advantages do I get by booking in advance?
There are many advantages to book in advance
o Peace of mind ... we get to work in arranging a vehicle. Get a completely transparent, hassle-free reservation with YA CAB
o No risk...you can make a 'pay later' reservation and then pay online when plans firm up
10. What car categories do you provide?
We provide 4 types of cars :-
o Compact - includes models like Indica and Indigo
o Sedan cars - includes models like Etios, D’zire
o SUV - includes models like Xylo, Tavera & Inova
o Lux – BMW/AUDI/ MERCEDES
Additional services like tempo traveller or buses can be arranged upon request, simply call our customer service help line. In many cases, additional requests for a car with carrier will cost extra.
11. What if Driver asks me for extra payment? and I do not agree...
Normally the driver will not ask you for any payment beyond the amount that is listed in your booking confirmation.
If the driver asks you for additional payment then directly call on 9198008854/9026383196
If you feel that the charges being requested are not justified, you may call our service center and ask them to resolve the situation.
If you end up having to pay the driver but do not agree with the charges, please take a picture of the 'duty slip' detailing the payment and send it to our team at marketing@yacab.in and include your booking confirmation. Our team will address the issue with the driver / taxi operator and help resolve the situation.
12. What if the cab breaks down during the journey?
All our taxi's are regularly inspected along over many different points.
However, breakdowns cannot be anticipated and do happen. In those cases, we expediently arrange a backup cab to ensure that your travel plans continue uninterrupted and with the least possible delay.
13. What is the earliest I should make a reservation with YA CAB?
As a best practice, make a reservation with us as quickly as you know of your plans. There is no charge to cancel a booking as long as you cancel more than 24hours in advance. We normally accept reservations upto 6 months in advance, with most our customers sharing their plans with us at least 3 months ahead.
14. How can I cancel my booking with YA CAB?
You may cancel your booking through website or writing mail on marketing@yacab.in.You can also cancel booking by calling 9198008854
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15. How many people can travel per taxi?
Our seating configurations are listed when you are making a reservation. We typically list seating capacity as X +1 where X = number of passengers and the +1 is the chauffeur / driver.
16. Can I Book Cab by phone?
Yes .You can book by calling on 9198008854,8292565480,9026383196
17. Are there any waiting charges?
There are no waiting charges up to first 30 minutes during the trip.
At pickup time, your cab will wait for a maximum of 30 minutes. If requested to wait longer (provided the cab driver is able to wait) you will be responsible for waiting charges at the rate of Rs.120/hour.